FAQ: Your Account

If you need to reset your password, click “Forgot password?” on the login page. You’ll receive an email with a link to create a new password and you'll be able to access your account. If you don’t see the email shortly after, check your spam or junk folder, just in case.

Please make sure you’re logging in with the email address associated with your most recent order. If you run into any issues or need further assistance, our support team is ready to help via email, live chat or phone.

Creating an account gives you several convenient benefits, including:

• Easy access to download invoices for your records 
• Faster re-ordering without having to repeat the entire order process 
• The ability to update your account information (note: changing your email creates a new account) 
• Access to previously uploaded artwork, making it simple to reorder or update your designs

Yes, we can help with that. Just contact our support team and let us know the email addresses of the accounts you'd like to merge, along with which one you'd like to keep as your primary account. We’ll take care of the rest and ensure all your order history is moved over smoothly.

If orders are missing from your account, it’s often because they were placed using a different email address. Try checking your inbox for the order confirmation. This will show which email was used. If you’re sure the email is correct and the order still isn’t showing, contact our support team and we’ll look into it for you.

To download an invoice, go to the Previous Orders section in your account. Next to each order, you'll find a “Download PDF Invoice” link. Click this to generate and download your invoice. It may take a moment to appear, so please allow a little time. If the link doesn’t work or the order isn’t showing, just get in touch with our team and we’ll help you out.

Yes, but you’ll need to contact our support team to do it for you. As accounts are directly tied to email addresses, changing it yourself could result in losing access to your order history. By reaching out to us first with the new email you'd like to use, we can safely update it and make sure all your past orders and account information stay intact.

If you’d like to delete your account, simply get in touch with our support team and we’ll take care of it promptly. However, we recommend keeping your account open if possible, it allows you to:

• Access and download past invoices 
• Reorder quickly without re-entering details 
• View and reuse previous artwork files 
• Update account info anytime (except email, which we can help change)

Keep in mind, once an account is deleted, all order history, invoices and artwork files will be permanently removed and can’t be recovered later.