Please read all terms and conditions carefully before placing an order. By ordering any of our Products online or offline, you agree to be bound by these terms and conditions.
Fastlabels.co.uk Ltd (“Fastlabels”) provides printing services (“Services”), the Customer will be deemed to have read, understood and agreed to these Terms and Conditions (“Terms”).
A Contract between the Customer and Fastlabels will only exist once acceptance of an order has been given by Fastlabels in writing.
By placing an order through our website or offline you warrant that:
You are legally capable of entering into binding contracts.
You are at least 18 years old.
1.COMMENCEMENT AND TERM
These Terms shall be valid from the time that the Customer places an order with Fastlabels to carry out Services. All orders are subject to acceptance by us and we will confirm acceptance by sending you an order confirmation email via the website or pro-forma/invoice for offline payment.
2.SUPPLY OF SERVICES
2.1. Due to the manufacturing and design process, Fastlabels cannot refund any bespoke items produced for the Customer.
2.2. Fastlabels reserve the right to change prices from time to time on company websites or literature, without prior notice.
2.3. All prices include postage and packaging within the United Kingdom. Prices also include Value Added Tax (VAT)
2.4. All quotes provided by Fastlabels are valid for a period of 30 days. Should the Customer require a quote after this time, a new quote will be required.
2.5 We reserve the right to decline orders and to terminate an already concluded Contract without notice, if the print data contains contents that are pornographic or illegal.
3.1. In the unlikely event that Fastlabels should make an error with your order (such as size or material etc), then Fastlabels, shall provide an exchange of like for like or full refund. This Promise shall not include cases of late delivery or where the Customer has provided incorrect information, late information or failed to respond to requests for clarification. The Promise shall include any damage caused to a product by Fastlabels, but does not include damage in transit or upon receipt. This Promise only covers products produced by Fastlabels and covers Fastlabels errors.
4.PRODUCTION, ARTWORK AND PROOFS
4.1. Due to the nature of the service, Fastlabels requires that proofs should be provided by the Customer by hard copy. All fonts should be embedded and failure to provide an accurate proof may result in incorrectly printed items. Fastlabels cannot be held liable for any inaccuracies in the service which arise from faults in the proofs provided.
4.2. Files should be saved in cymk format and failure to do so may result in colour differences from the original file. It is the Customer’s sole responsibility to ensure that all files are correctly saved, in the correct format. All files provide must have a minimum resolution of 300 DPI. Files that are submitted with less than 300 DPI may appear fuzzy or pixelated.
4.3. All files digitally printed by Fastlabels shall be printed using 4 colour CYMK. This is a specialised process which requires specific knowledge. If you are unsure about whether this process is suitable for your files, please contact Fastlabels directly for additional information. Fastlabels shall not held liable for files submitted incorrectly under this process.
4.4. Proofs are not automatically provided unless standard design is selected. Where proofs are provided for the customer’s approval, it is the Customers responsibility to ensure that all work is correct and ready for print. Fastlabels cannot change the item once this has been submitted and any errors in the work shall be the Customer’s responsibility.
4.5. Colours represented on screen proofs may vary to the colours printed on the actual product. Fastlabels will aim to ensure they are as close as possible but the Customer is advised to take into account varying factors (such as differently calibrated monitors, size etc).
4.6. Fastlabels offer a separate colour match service at an extra cost.
4.7. Where a font is used within the work, the Customer must provide the correct font. Failure to provide this information may result in a varying font being used.
4.8.A bleed should be provided on all artwork (3mm) on all sides. In the event that this is not submitted correctly, the artwork may not be accurately printed. It is the Customers responsibility to ensure that this is correct.
4.9. Templates are available for Customers to use from our website, however, these templates are for general guidance and if a more accurate template is required, the Customer may contact Fastlabels directly.
4.10. In the event that a re-print of any existing printed material is required, the Customer should be aware that due to differing conditions (such as inks, materials, media) used from time to time, no guarantee can be made as to the perfect colour match between the original and newly printed item.
5.TIMESCALES and QUANTITIES
5.1. Turnaround times are estimates based on working business days (Monday to Friday) and exclude all public and bank holidays.
5.2. Printing turnaround time starts when your order is paid for in full and if a proof is required, then when this has been confirmed via email to the Artwork Team. All turnaround times quoted are estimated and as such no guarantee is provided by Fastlabels as to the exact time frame.
5.3. For multiple orders the turnaround time shall be the same as the item which requires the longest turnaround time.
5.4. The delivery dates, times and durations stated on our website and in any correspondence are estimates which begin only when the final, print-ready artwork has been formally approved by you prior to print. The actual estimated delivery date may therefore differ depending on how long the design, proofing and printing processes take.
5.5 Due to machinery tolerances, the quantity of stickers or labels received may differ by up to 10%-15% of the quantity stated in the order. If this occurs, we can offer a partial refund or store credit to the value of any missing quantity.
6.FEES AND REFUNDS
6.1. Payment can be made via VISA, credit/debit card or PayPal.
6.2. Cheques are not accepted
6.3. Orders shall not be considered placed until payment has been received in full.
6.4.A minimum artwork/design charge of £15.00 (GBP) shall apply for any work undertaken. If a specific artwork or design quote is required, the Customer should contact Fastlabels directly.
6.5. All sales are final and due to the manufacturing and design process Fastlabels cannot offer refunds on any bespoke items ordered.
6.6. Any non-bespoke item that is provided by Fastlabels can be returned within 7 working days. Returns must be in unused and new condition. All refunds are subject to a 25% restocking charge.
6.7. In the event that Customer Cancels an order after receipt in accordance with clause 10 below, items must be returned to Fastlabels at Customers own expense within 7 days of Customers notice to cancel.
6.8. All refunds shall be processed within thirty (30) days of receipt of goods.
6.9. Delivery and/or courier charges are non-refundable.
7.1. All items must be signed for on receipt as ‘unchecked’ unless goods have been thoroughly examined and deemed to be acceptable. Quantity of deliverables should also be confirmed.
7.2. Fastlabels cannot be held liable for damage caused in transit where a delivery has been made by a third party delivery service (not arranged by Fastlabels). In the event that goods are damaged, the Customer should contact their delivery company directly to seek compensation.
7.3. Fastlabels will ensure every effort is made to dispatch orders within 48 hours or approval of Customer’s proof. Fastlabels cannot be held accountable for any delays beyond their control such as postal delays, stock availability, print machine malfunction, force majeure.
8.ARTWORK AND DESIGN
8.1. Ownership of goods or products shall not pass to the Customer until full payment has been received by Fastlabels. The Customer grants to Fastlabels a royalty free irrevocable license to use any artwork produced (made or printed) by Fastlabels, for its own marketing and promotional material.
8.2. Fastlabels shall be indemnified by the Customer against any claims, costs and expenses arising out of any libellous matters or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any materials processed for the Customer. The Indemnity shall extend to any amounts paid on a lawyer’s advice and costs in settlement of any claim.
8.3 We can convert print data not sent in CMYK mode, but such conversion will be at the customer’s risk. Conversion of RGB data or ICC colour profiles will naturally result in deviations in colour from the original and, again, liability for these deviations will lie solely with the customer
8.4 If colour matching is required, you will need to correctly include industry standard Pantone® Colour References in your print data. We will convert your Pantone Colours using the Pantone® CMYK Colour Bridge, any deviation in colour will be the liability of the customer. We will not match any non-Pantone® Colour.
8.5 Once you sign off or approve the PDF proof that we email to you, liability for correction is yours. We will not accept responsibility or liability for any errors once the proof has been approved.
9.1. The Customer shall indemnify Fastlabels against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by Customer arising out of or in connection with:
9.1.1.the Customer’s breach or negligent performance or non-performance of these Terms
9.1.2.the enforcement of these Terms
9.1.3.any claim made against the Customer by a third party arising out of or in connection with the provision of the Services, to the extent that such claim arises out of the breach, negligent performance or failure or delay in performance of these Terms by Fastlabels, its employees, agents or subcontractors;
9.2. Nothing in this clause shall restrict or limit Fastlabels general obligation at law to mitigate a loss it may suffer or incur as a result of an event that may give rise to a claim under this indemnity.
9.3. The Customer also understands that Fastlabels cannot be held responsible for any information not provided by the Customer.
10.1. Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed
11.1. In accordance with the Distance Selling Regulations 2000, Customer has the right to cancel their order within 7 working days following the day after the date of delivery for any unused item(s) purchased through the website, for a refund. However, you will not have any right to cancel a Contract for the supply of any of the Products because the cancellation rights do not apply to the sale of custom-made articles or goods made to a consumer’s specification.
11.2. As artwork is a bespoke item, it cannot be returned. As such, a 25% fee is charged at the time any artwork is started.
11.3. In the unlikely event that you wish to cancel your order, please do so by email, telephone or by writing to Fastlabels quoting the invoice number relating to the goods.
11.4. Goods must be returned in accordance with clause 6 above.
11.5. Goods being returned must be returned by courier at the Customers expense. In the event that the Customer requires a collection, this can be arranged, with the cost of the same being deducted from the refund value.